Privacy Statement (EU)

This privacy statement was last updated on 28/03/2025 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.bandini-pharma.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: GLS
Country: Italy
Purpose: Shipping
Name: Stripe
Country: Ireland
Purpose: Payments
Name: PayPal
Country: Luxembourg
Purpose: Payments
Name: MailChimp
Country: United States
Purpose: Newsletter

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

4. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

8. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

9. Contact details

Bandini Pharma S.r.l.
Via Flaminia n. 171 - 47923 - Rimini
Italy
Website: https://www.bandini-pharma.co.uk
Email: amministrazione@ex.combandini-pharma.com
Phone number: +39 05411795501

Annex

WooCommerce

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this to estimate taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for example, estimate shipping before you check out and send you your purchase!

We’ll also use cookies to keep track of the contents of your shopping cart while you’re browsing our site.

Note: For more details on our cookie policy, you can link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card number, bank details, payment method, and other information that we collect. credit/payment details and optional account information, such as username and password. We will use this information for purposes such as:

• Sending you account and order information
• Responding to your requests, including complaints and refunds
• Processing payments and preventing fraud
• Setting up your account for our store
• Complying with any legal obligations we have, such as calculating taxes
• Improving our store offerings
• Sending you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Generally, we will keep your information for as long as we need it for the purposes for which we collect and use the data, and we are legally required to continue to keep it. This information includes your name, email address, and billing and shipping addresses.

We also store comments and reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide to us. For example, both administrators and shop managers can access:

• Order information such as what was purchased, when it was purchased, and where it was shipped to.
• Customer information such as your name, email address, and billing and shipping information.

Members of our team have access to this information to help fulfill orders, process refunds, and support you.

What we share with others

We share information with third parties who help us provide store and order services; in particular with GLS for parcel shipping.

Payments

We accept payments via Stripe and PayPal. When processing payments, some data will be passed to Stripe or PayPal, including information required to process or support the payment, such as purchase total and billing information.

For more details, see Stripe Privacy Center or PayPal privacy policy .

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress by Complianz to collect consent records. For this feature your IP address is anonymized and stored in our database. For more information, see Complianz's Privacy Statement.

Zoho SalesIQ

We use Zoho SalesIQ, a service of Zoho Corporation, to provide support and behavioural analysis.

Zoho SalesIQ may collect the following data:
- Information provided through chat, such as name and email.
- Technical data, such as IP address, browser type and device.
- User behaviour on our website.

Purposes: 
- To provide support via chat.
- To analyse and improve our services.

The data may be shared with Zoho Corporation, which operates in accordance with the GDPR.