Order Cancellation and Right of Withdrawal Request

Through this page, you can request the cancellation of an order that has not yet been shipped or exercise your right of withdrawal, meaning you can request a return and a possible refund for an order that has already been delivered, in accordance with applicable legislation and our terms and conditions of sale.

After submitting your request, our customer service team will review it and contact you with the necessary instructions. Submitting this form does not automatically entitle you to a refund. Each request will be reviewed based on the status of the order, the products involved, and the applicable conditions.

If you have already received the product, we recommend attaching photographs of the product and the packaging received. The images will help us assess the situation more quickly and provide assistance as efficiently as possible.